Privacy Policy

1. Who We Are

Business Name: PressIt
Proprietor: Abhishek Singh
Operating Area: Gurgaon
Email: hello@pressit.co.in
Phone: +91 96894 25774

2. Information We Collect

Depending on how you use our Services, we may collect the following information.

Personal Information

• Full name
• Mobile phone number
• Email address (if provided)
• Delivery addresses
• Account information

This information is collected when you create an account, place an order, or contact customer support.

Location Information

With your permission, we may collect your device’s location to:

• Verify whether pickup and delivery services are available in your area
• Improve pickup and delivery accuracy
• Help delivery personnel locate your address
• Provide order tracking

You may disable location permissions through your device settings. Some features may not function properly if location access is disabled.

Photos and Media

Our app may request access to your camera or photo library so you can:

• Upload garment photos
• Upload images of your residence or entrance (optional)
• Capture proof of pickup or delivery

These images are used solely for order processing, service quality, and dispute resolution.

Voice Notes

You may optionally upload voice instructions for pickup or delivery. These recordings are only used to assist our delivery personnel in completing your order.

Order Information

We collect information related to your orders, including:

• Laundry services selected
• Pickup and delivery schedules
• Order status
• Payment status
• Transaction history

Payment Information

Payments are securely processed by third-party payment providers. We do not store your debit card, credit card, UPI PIN, or banking credentials on our servers. Payment processors may collect payment-related information according to their own privacy policies.

Device Information

We may automatically collect:

• Device model
• Operating system
• App version
• Device identifiers
• IP address
• Crash reports
• Diagnostic information

This helps us improve app performance and security.

Notifications

If you enable notifications, we may send updates regarding:

• Pickup confirmation
• Delivery status
• Order progress
• Promotions (where permitted)
• Important service announcements

You can disable notifications at any time through your device settings.

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Process laundry orders
• Schedule pickups and deliveries
• Verify service availability
• Process payments
• Communicate with you
• Send order updates
• Improve customer support
• Prevent fraud and misuse
• Resolve disputes
• Maintain platform security
• Comply with legal obligations

4. Legal Basis for Processing

Where applicable, we process your information based on:

• Your consent
• Performance of our contract with you
• Compliance with legal obligations
• Legitimate business interests, such as improving our Services and preventing fraud

5. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers only where necessary, including:

• Payment gateways
• SMS/OTP providers
• Cloud hosting providers
• Delivery personnel
• Laundry processing partners
• Customer support providers
• Government authorities where required by law

Each provider receives only the information necessary to perform its services.

6. Third-Party Services

Our Services may integrate with third-party providers, including but not limited to:

• Razorpay
• MSG91 or other OTP providers
• Firebase
• Google Maps
• Apple Maps
• Cloud storage providers
• Push notification providers

These services operate under their own privacy policies.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our Services
• Maintain order history
• Resolve disputes
• Meet legal and regulatory requirements
• Prevent fraud

When information is no longer required, it is securely deleted or anonymized.

8. Data Security

We implement appropriate administrative, technical, and organizational measures to protect your information against:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

While we strive to use commercially acceptable means to protect your information, no method of electronic storage or internet transmission is completely secure.

9. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Update your profile
• Request deletion of your account
• Withdraw consent where applicable
• Request a copy of your personal information
• Object to certain processing activities

To exercise these rights, please contact us using the information below.

10. Account Deletion

You may request deletion of your account by:

• Using the account deletion feature within the app (if available), or
• Contacting us at hello@pressit.co.in

Upon verification, we will delete or anonymize your personal information unless we are required to retain certain records for legal, accounting, fraud prevention, or regulatory purposes.

11. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

12. International Data Transfers

Your information may be processed and stored on servers located outside your state or country where permitted by applicable law. We take reasonable measures to ensure your information remains protected.

13. Cookies and Analytics

Our website and Services may use cookies, analytics tools, and similar technologies to:

• Improve functionality
• Understand usage patterns
• Enhance user experience
• Monitor application performance

You may control cookies through your browser settings where applicable.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

PressIt
Proprietor: Abhishek Singh
Email: hello@pressit.co.in
Phone: +91 96894 25774
Website: https://pressit.co.in

16. Consent

By downloading, installing, accessing, or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.